Friday, December 27, 2019

The Importance Of Transformational Leadership And The Key...

Decision making essay resit: To support discharge home for end of life care. This essay aims to look at the authors role (a third year student nurse on an elderly ward) in regards to a decision making scenario in which an eighty six year old lady is severely unwell and the decision to support discharge home for end of life care needs to be made. The decision to discharge Barbara home was to be decided upon by the multi-disciplinary team (MDT) and therefore this essay will look into how the decision was made, the role of the author and team as well as the factors that facilitated the decision. It will explore a range of decision making models before identifying the one used (cognitive continuum) and evaluating whether or not it was†¦show more content†¦At a recent yearly routine appointment to dilate her urostomy she was informed that she had kidney stones and was awaiting further guidance. After arriving in AE blood tests and further assessments were completed and it quickly became clear Barbara had a kidney infection, fluids and antibiotics were administered. Two days after admission Barbara showed no signs of improvement and continued to slip in and out of consciousness, at this stage the family were told to prepare for the worst. After Barbara was diagnosed with bladder cancer herself and husband Peter both decided to include do not resuscitate forms (DNR) as part of their will. It was stipulated that if Barbara was going to die Peter wanted her to be at home surrounded by family and friends. This was something that he and the family said Barbara would have wanted. Due to Barbara deteriorating quite quickly the ward sister held an emergency MDT meeting and it was agreed that they would aim to get Barbara home by the following day. This aim was met and two days later Barbara passed away peacefully at home in her sleep. In order for Barbara to return home a variety of decisions had to be made. The aim of these important decisions being to promote positive patient outcomes (Benner, Hughes and Sutphen, 2008). Standing (2014) reports that learning skills and knowledge used within nursing should not be secondary to developing decision making skills, and that in theory decisions should beShow MoreRelatedTransformational Leadership And The Employee Creativity1125 Words   |  5 Pagesrole of transformational leadership in predicting employee creativity. The inquiry prompted the study, â€Å"What is the role of transformational leadership in predicting employee creativity?† Data collection was done using survey questionnaires, using 372 respondents. Measurements entailed a short version of the MLQ to assess employee’s perceptions of transformational leadership. A four-item scale adopted by Tierney was used to measure employee creativity. The main statistical analysis used was aRead More Improving A High Performing Agency Essay1446 Words   |  6 Pagesstrategies that directors should take into consideration if they want to increase the efficiency and effectiveness of their agency. These strategies and components include being an autonomous agency, practicing organizational learning, having strong leadership and implementing institutionalization. One of the first important factors that that must be taken under consideration to achieve a high performing agency is autonomy. An autonomous agency is defined as an one that is free from external influencesRead MoreWeek 7 Leadership Paper1424 Words   |  6 Pages Synthesis Paper: Leadership RES -811 April 22, 2015 Leadership Paper This paper will create a dialogue concerning the following articles and synthesis them to generate a discussion of the common themes that run throughout them, as well as understanding the conclusion of all three articles when taken as one entity. Article 1: Fearless Dominance and the U.S. Presidency: Implications of PsychopathicPersonality Traits for Successful and Unsuccessful Political Leadership by S.O. Lilienfeld, IRead MoreThe Transformational Leadership Model Of A Business Environment1426 Words   |  6 PagesThere are several different theories that can be applied to leadership. Hence, there are no right or wrong theories, purely just diverse perceptions. The trait theory of leadership believes that leaders are born and not made. This theory claims that leadership is inherited, and great leaders are born with natural leadership traits. Zaccaro, S. J. (2007) defines this as a â€Å"unique property of extraordinary individuals whose decisions are capable of sometimes radically changing the streams of history†[Pg6]Read MoreDiversity in Western vs Eastern Transformational Leadership1342 Words   |  6 Pagesin 1985 on leadership in the western world which focused on western leaders and how they influenced their su bordinates. What he found was that leaders across organizations shared similar attributes. He referred to this style as â€Å"transformational leadership†. Through this style, leaders â€Å"inspire followers to transcend self-interest for the good of the organization and can have an extraordinary effect on their followers† (Robbins Judges, 2012:188). Bass discovered that cultures that used this leadershipRead MoreThe Current Incidents Of Poor Leadership Within The Health Service Essay1650 Words   |  7 Pagesessay aims to define and analyse the leadership within the context of the NHS and specifically in the nursing profession. Further, this assignment will highlight some of the current incidents of poor leadership within the Health service. It will then briefly discuss some of the leadership theories whilst exploring my own leadership style along with rationale. SWOT (Strength, Weakness, Opportunity and Threats) analysis will be conducted to identify my leadership potential, which will be included inRead MoreTransformational Leadership : A Transformational Leader1503 Words   |  7 PagesTransformational Nursing Leadership INTRODUCTION Leadership is a process. The leader uses influence to inspire others toward a common goal. There are different types of leadership such as autocratic, democratic, and laissez-faire. One leadership theory is transformational leadership. A transformational leader is defined as â€Å"a leader who is committed to a vision that empowers others† (Kelly, 2012). A transactional leader is focused on day toRead MoreI Don t Have As Much Teaching Experience1241 Words   |  5 Pagesbeen resolved. I am providing this particular situational problem as my own personal experience from a teacher standpoint and then evaluating and analyzing it from an administrative position. There are so many different theories and models of leadership behaviors and narrowing it down to only a few or assigning them to an experience written on paper is too inadequate to grasp the complexities of what leaders must do to be flexible in any given situation. Once placed in the same situation as whatRead MoreTheories Of Leadership Styles And Job Satisfaction Among Employees Serve As Predictors Of Innovation1399 Words   |  6 Pagesstudy is grounded in contingency theory, Adams’ Equity Theory, Herzberg’s Two Factor theory, and the transformational-transactional organizational theories of leadership. Traditional leadership and motivational theories have failed to address how leadership styles and job satisfaction among employees serve as predictors of innovation in organizations. The strategic literature highlights leadership style and employee job satisfaction as an especially important influence on organizational innovationRead MoreThe And Transformational Tra nsactional Organizational Theories Of Leadership1735 Words   |  7 Pagescontingency and transformational-transactional organizational theories of leadership. The strategic literature highlights leadership style as an especially important influence on organizational innovation (Garcia-Morales, Jimenez-Barrionuevo, Gutierrez-Gutierrez, 2012). Contingency Theory Contingency theories are based upon the current leadership situation and are subject to change depending on the goal to be achieved (Waters, 2013). In contingency theory, the effectiveness of the leadership style depends

Thursday, December 19, 2019

The 7 Key Differences Between Business-to-Business and...

The 7 Key Differences Between business-to-business and consumer marketing by Robert W. Bly When asked if he could write an effective direct mail package on a complex electronic control system, a well-known direct response copywriter replied, â€Å"No problem. It doesn’t matter what the product is. You are selling to people. And people are pretty much the same.† He’s wrong. Yes, there are similarities. But there are also differences in selling to business and professional buyers vs. the general public. In fact, here are six key factors that set business-to-business marketing apart from consumer marketing: 1. The business buyer wants to buy. Most consumer advertising offers people products they†¦show more content†¦5. Multiple buying influences. You don’t usually consult with a team of experts when you want to buy a fast-food hamburger, a soda, bottle of shampoo, or a pair of shoes, do you? In most consumer selling situations, the purchase decision is made by an individual. But a business purchase is usually a team effort, with many players involved. For this reason, a business purchase is rarely an â€Å"impulse† buy. Many people influence the decision - from the purchasing agent and company president, to technical professionals and end-users. Each of these audiences has different concerns and criteria by which they judge you. To be successful, your copy must address the needs of all parties involved with the decision. In many cases, this requires separate mailings to many different people within an organization. 6. Business products are more complex. Most business products - and their applications - are more complex than consumer products. (For example, clients I now serve include a commercial bank, a manufacturer of elevator control systems, a data processing training firm, a database marketing company, a mailing list broker, a general contractor, and a semiconductor manufacturer.) Business-to-business copy cannot be superficial. Clarity is essential. You cannot sell by â€Å"fooling† theShow MoreRelatedB2B And B2C Marketing Strategies Essay1379 Words   |  6 PagesMarketing is an integral part of any business operation, regardless of platform or environment (brick and mortar versus virtual); type of product sold or service rendered and target market. With the advent of Internet technology, new business models or sites such as business-to-business (B2B) and business-to-consumer (B2C), have emerged which require the employment of different marketing strategies and tools to attract and retain customers. The following sections will provide a comparison of theRead MoreB2B and B2C Marketing Strategies1422 Words   |  6 PagesMarketing is an integral part of any business operation, regardless of platform or environment (brick and mortar versus virtual); type of product sold or service rendered and target market. With the advent of Internet techn ology, new business models or sites such as business-to-business (B2B) and business-to-consumer (B2C), have emerged which require the employment of different marketing strategies and tools to attract and retain customers. The following sections will provide a comparison of theRead MoreRelationship Driven988 Words   |  4 PagesB2B vs. B2C Marketing Business-to-business (B2B) is a term used to describe transactions of goods or services between businesses as opposed to business-to-consumer (B2C) which describes activities of commercial organizations serving end customers with products and/or services. B2B and B2C marketing is different. There are profound differences that a business must remember when developing marketing activities. Although the marketing programs are the same for each type of business (events, directRead MoreFunctional Areas of Business Essay1117 Words   |  5 Pagessmall), managers play a key role in the efficiency, profitability, and functionality of how the business meets its goals and successes. The purpose of managers are to oversee and coordinate the work of others. As managers, it is important that ensure that the business’ greatest resource, which are its employees, are used effectively. There are several functional areas within business that managers play a role in one way or another. These functional areas are business law, human resource managementRead MoreCoca Cola Company : The Worlds Largest Beverage Company1110 Words   |  5 Pageshe gained their approval. Pemberton’s business partner, Frank Robinson, named and branded the product. However, Coca-Cola was not advertised or sold as a soft drink. Originally it was advertised and sold as a cure all drink. It was advertised to cure morphine addictions, headaches, and much more. However, Pemberton sold exclusive rights of the original formula to Asa Griggs Candler. Candler tweaked the original formula and launched an extensive marketing campaign. In 1889, Candler introducedRead MoreA Short Note On B2b And B2c Marketing1432 Words   |  6 PagesDifferences in eCommerce for B2B and B2C Marketing Differences in eCommerce for B2B and B2C Marketing Building a B2B eCommerce platform generates big differences from trying to market retail products to consumers. Unlike B2C marketing, cultivating each potential buyer is more critical and challenging. Most business buyers are highly educated, logical and perceptive, so they tend to appreciate platforms that offer them conveniences for researching products and product lines, managing complex shippingRead MoreWhat Does Marketing Do For A Business? What Function Does It Perform?1618 Words   |  7 Pages1. What does marketing do for a business (what function does it perform?) They are many functions that marketing, but here are the four competing philosophies that strongly influence an organization’s marketing process, which are production orientation, sales orientation, market orientation, and societal marketing orientation. (Lamb, Hair, McDaniel, 2014). Production orientation is a philosophy that focuses on the internal capabilities of the firm rather than on the desires and the needs ofRead MoreHow The Marketing Environment Globally Changed Over The Last Ten Years1547 Words   |  7 Pages ASSIGNMENT ONE Program: Master of Business Administration Subject Name: Clients and Markets Subject Code: MCR005 (A) Method / Type: Individual Assignment (Essay) Group or Individual: Individual Student ID: 1344341 Student Name: Nikesh Total Marks: Read MoreBusiness Report : Sainsburys Plc1745 Words   |  7 PagesSainsbury’s incentivises in making lives easier by delivering fair prices and quality services; location being key focus, seeing growth in both convenience and discount stores, enticing more consumers every day. J Sainsbury’s plc (2015) Strategic Report is divided in two sections; the non-financial KPIs are: Product Quality, Like-for-Like Transactions, Price perception, Sales growth, Service growth by Area/Channel, Availability and Customer Service that focuses on social responsibility as FredrickRead MoreMarketing Essay1168 Words   |  5 Pages(Tribe, 2017). TRIBE is currently an online retailer, adopting a direct-to-consumer online subscription model (Holloman, 2016). TRIBE specifically targets runners and athletes, providing them with customised boxes filled with performance nutrition from all-natural wholefoods, blended in the right way to provide key nutrients pre-and post-workout a s an alternative to unhealthy sugar-filled sports products (Smith, 2016). Consumers aka TRIBErs simply answer some questions about their fitness type and then

Tuesday, December 10, 2019

Manage People Performance In International Hotel †Free Samples

Question: Discuss about the Manage People Performance In International Hotel. Answer: Introduction Managing people performance, especially in the hospitality industry is critical to the success of an organization. In most cases, the efficiently managed workforce is never vulnerable (Amanda 2014). Motivating worker and reviewing their performance can benefit the organization. This paper focuses on the manage people performance based on the International Hotel Group. The primary focus is the appointment of the front desk supervisor for the company. This is because; the front desk is the heart of the Group. The Role of HR Manager at the Hotel in developing and improving theperformance management systems to support the operational goals of the International Hotel Group Job Description Position Summary The primary responsibility of the Front Office Manager is to supervise the team members thus ensure smooth and efficient operations for producing guest satisfaction and excellent feedback. The manager is expected to respond in a courteous and professional manner to clients by offering timely and accurate information (Ombudsman Western Australia 2017). The officer will also ensure that the officer concerned process hotel charges diligently and accurately to guests invoices and accounts. The front office should also ensure the bill instructions are verified. Duties and Responsibilities The front desk supervisor supervises shift process daily thus ensure the team members comply with the codes of conducts and standard operating procedures Responds to in-person and telephone inquiries relating to the guest concerns, hotel information, and reservations Resolves customer-related problems, complaints, and issues quickly and efficiently thus maintain exemplary customer quality services and satisfaction Supervises the front desks operations to optimize hospitality and services Cross-checks and updates the billing instructions Acts as the EPBX equipment operator including assisting outgoing and incoming calls Updates auctions the hotel log books and front office log books Ensures exceptional customer care Coaches, trains, directs, and coaches team members to ensure outstanding operations Responds to the inquiries of guests accurately and courteously Maintain a courteous, cheerful, and friendly demeanor Uses new selling techniques to increase room revenue, occupancy, and rights The HR manager of the International Hotel Group can allocate duties and responsibilities to the team members are critical in achieving the hotels objectives and maximizing the productivity of the workforce. This implies the decision regarding the duties and tasks to be performed would depend on the delegation and intent of themanagement (Cheng, Wang Chu 2011). Importantly, one needs to be considerate and judgmental in making this decision to assign duties. For instance, the HR manager must identify the best individual who can handle the task of front desk office. The best-fit means the HR manager combines the task and people to produce the target. The defining factors in delegating or allocating tasks include the skill-set of a team member, current workload, equitable workload distribution, motivation, and the anticipated outcomes. The limiting factors will also help in assigning tasks to the team member. Risk Analysis Meeting Minutes Date Agenda 1 Work allocation and resources The International Hotel Group is an outstanding organization with several investment companies thus demonstrates its financial position and guests. The firm considers the cultural intelligent staff and specialists to serve in the front desk. The individual must have a multicultural expertise. The meeting with the employee ascertained that the best person to serve as a front desk officer should be able to welcome guests from different countries and possess a multicultural expertise (Abbah 2014). The Group also considers an individual who can demonstrate quality and relevant skills leading to quality customer services and maintain reputation. Since the company receives various guests, the manager needs to be culturally capable. Importantly, the manager should have the capacity to attract and motivate quality staff thus strengthen the repeat customers. Therefore, the manager must understand the Groups strategic business objectives and comply with the organizations value statements. The frontline manager must have the ability to maintain quality services and offer guests unique hotel experience. The front office supervisor has an appropriate training level. The officer must have taken the supervisory course thus supervises, coordinates, and trains the employees of front office, especially with lower grades Agenda 2 Risk analysis and assessment Risk Mitigation The manager lacks formal education on risk management Invest in workforce development and enroll in course on certificate IV Underpaying the managers Use the Hospitality Industry (General) Award 2010 that defines the minimum annual salary the hotel can pay its employees. The managerial staff classified within Schedule D should earn $37,722 annually (AHA 2010). 20.2(a) provides salaries options. It defines the benefits regarding the conditions and terms of employment that the company must comply with as if Part-time employment (clause 12) is important in the case of the appointed front desk officer (AHAWA 2016). The employee is also covered under clauses 21, 29, 31, 32, 33. 34.2 37.1(b) (i) regarding the additional arrangements for full-time workers (AHA 2010). Termination conditions In case the termination of the employment is done, the Group shall disburse all the wages and overtime The employer shall award the worker salary, overtime, and penalty compiled within the period (AHA 2010). The employer shall also pay the worker all the untaken leave if terminated Termination shall be conducted upon the receipt of notification. Minimum training The employee who has failed to attain an appropriate training level and engages in receipt of monies, delivers duties, supplying and dispensing (Burton 2012). This employee should be assigned tasks depending on their skills These workers can be trained to achieve a higher level of supervisory course, stock control, and coordination and training The level 1 employees are engaged in front office duties including cashier, receptionists, telephonist, reservations, and information services The level 1 is allowed to perform general duties like basic data entry, typing, calculations, routine and clerical office duties, such as collating, delivering messages, photocopying, filing, and accounts. The Hospitality Industry (General) Award 2010 also recognizes the significance of Level 2 workers who have appropriate training levels. These employees also perform front office duties, advanced clerical duties, night auditing, accounts, and general clerical duties. Breaks Clause 31 recognizes the employees are entitled to breaks like meal breaks less than one hour The Group is also allowed to grant the worker a meal break any day Where workers operate for more than five consecutive hours, it is prudent to grant them a meal break that shall be viewed as time worked Operational Plan The operational plan demonstrates the best practices that the Group should undertake to achieve the objective of the hotel. Indeed, the operational plan focuses on nearly the entire company, especially departments. Within the operational plan, the major player is the human resource department that is mandated to allocate tasks and duties to the front desk office. This has made the priority of the organization to be the allocation of tasks. The key priority indicators are also covered with the management taking the responsibility. Operational plan Operational goals KPI Team Priority Developing the operational plans for the International Hotel Group and front desk operations Establish the plan by October The implementation and monitoring of the progress semi-annually Management, and HR manager 1 Standardizing and allocating tasks with respect of front desk supervisor Review the process and policies to consult with other team members HR Manager 2 Attracting and retaining the experienced and qualified staff Identify and review the qualifications and experience of staff HR Manager 3 Train staff to gain appropriate level Introduce career development programs Trainers, supervisor, HR manager 5 Improve the front desk services and qualities Deliver the plan to the management Human Resources and development 4 Introduce loyalty programs and improve the Groups image Develop marketing plan Use customer retention Marketing department 7 Introduce marketing appeal to attract customers Conduct customer surveys Frontline 6 Code of conduct In the International Hotel Group, doing business is an indisputable practice as the firm confirms its commitment to operating honestly thus upholds the ethical standards (Amanda 2014). The commitment of the company defines its business and brand. The International Hotel Group code of conducts supports decisions and principles. Interestingly, the code of conduct is applied to its workforce including employees, officers, and directors (Solomons 2015). Solomons has affirmed that the company intends to remain responsible for its operations and practices. Conflicts of Interest The company is interested in avoiding any conflict of interest. The company expects the employees to avoid situations where financial, family, or personal interest conflict. The company believes that the move will allow the stakeholders like suppliers to trust the firm in its operations by encountering a potential conflict of interest (Solomons 2015). The line managers must disclose their interests and avoid any decisions that conflict with their interests. Bribery and corruption The International Hotel Group remains committed to operating with integrity and honesty by prohibiting bribery in all circumstances (Chamorro-Premuzic 2014). Nobody is allowed to make promises or bribes for favors. The bribes include anything of value like allocating and individual complementary rooms improperly. It also ensures that its consultants and agents avoid making unofficial payments. Gifts and entertainment The company allows the management and officials to think about entertainment and gifts (Fair Work Ombudsman 2017). It gives clear orders to its employees to avoid taking gifts, favors, hospitality, complementary arrangements that can be used to influence business operations improperly. The employees must report and comply with the Groups requirements regarding gifts and entertainment based on the policy. Delegation of authority The employees should not commit any expenditure without approvals. It has established its delegation of authority policy that encompasses the initial projects, commitments and expenditures, and contracts (Lynn 2012). The employees should use the Hotel Accounting Manual to manage the Group. Accurate reporting The company expects its accountants to make accurate tax return and financial reporting (Lynn 2012). The accounting estimates and judgment should be prudent and reasonable. It is illegal for the officials to falsify reports or provide misleading reports and records. Diversity and inclusion The company is committed to ensuring its workforce becomes a representation of the communities. It values everyone despite their background because it believes that unique individuals brand different ideas (Knani 2014). Creating an inclusive culture encourages performance thus offers equal opportunity for all. Respect in the workplace The Group has never tolerated employee harassment. It prohibits any form of harassment like derogatory remarks, sexual harassment, threats, and slurs, jokes regarding color, disability, and gender among other parameters (Knani 2014). The managers must create a good atmosphere free of harassment and discrimination. All employees must be treated with professionalism. Performance reviews The Group organized a performance management meeting on 8/9/2017. The attendees of these meeting were the front desk employees and the line managers. The topic of discussion during the meeting included: Performance management plan: The plan was meant to serve the interests of front desk employees who had new responsibilities and roles (Melia 2010). The managers wanted to prepare the employees for the new roles upon the improvement of their skills. The managers also opted for coaching-style interaction because this format allowed the employees and managers to interact (Burton 2012). The issues of concern focused on the teamwork and communication as the best practices the company needed to improve. At the end of the meeting, the stakeholders agreed on the key performance indicators that could be used to monitor progress accordingly. The participants agreed that the first performance review would be conducted on 17 November 2017. Apart from the key performance indicators, the stakeholders agreed to use a performance development plan to help workers improve the skills and obtain appropriate performance levels. Upon the completion of the meeting, the participants signed off and agreed to add these sessions to their profiles. Employees performance Performance management and development plan Front desk supervisor Human resource manager Reviewed period: 3 months Reference from operational plan Key result area Indicators of success/performance By/ When Status report 1 Skills and performance Positive customer response HR Manager 13/11/17 Pending 2 Quality customer services Repeat customers Marketing manager 30/10/17 Pending 3 Motivated workforce Improved productivity and financial output HR officials 30/12/17 Pending Managers comments: Great improvement after the training and coaching Signature: ---------------------- Date: -------------------------- Staff members comments: Continues to adapt to the new challenges. Increased interaction and teamwork Signature: --------------------------- Date: --------------------------------- Performance Development plan Planned Action Key Result Area Indicators of Success/ Performance By/ When Status Report In-house training and meetings Organizational performance Improved customer services HR manager 16/10/2017 Pending Coaching and teamwork Relationship building Enhanced teamwork and collaboration Trainers 13/11/2017 Pending Supervisory course Leadership and responsibility Improved performance Professionals 18/11/2017 Pending Managers comments: The employees stand to benefit from the planned actions Signature Date Staff members comments Has changed and can now incorporate relevant ideas into work Signature Date Bibliography Abbah, MT 2014, Employee motivation: the key to effective organizational management in Nigeria, Journal of Business and Management, vol. 16, iss. 4, pp. 1-8. AHA 2010, Hospitality Industry (General) Award 2010. Available at: https://aha.org.au/wp-content/uploads/2011/04/HIGA-2010.pdf AHAWA 2016, July 1, Hospitality Industry (General) Award 2010: 2016 Wage Rates Allowances Guide. Available at https://www.ahawa.asn.au/images/ahawa---kiengahwoh.pdf Amanda 2014, March 18, Six ways to improve work performance and motivation, YouEarnedit. Available at: https://youearnedit.com/blog/six-ways-to-drive-employee-performance-and-motivation/ Burton, K 2012, May, A study of motivation: how to get your employees moving, Thesis Spring. Available at https://spea.indiana.edu/doc/undergraduate/ugrd_thesis2012_mgmt_burton.pdf Chamorro-Premuzic, T 2014, November 12, To motivate employees, help them do their jobs better, Harvard Business Review. Available at: https://hbr.org/2014/11/to-motivate-employees-help-them-do-their-jobs-better Cheng, T-C, Wang, WC Chu, TC, 2011, A case study on the business performance management of Hilton Hotels Corp, International Business Journal, vol. 4, no. 2, pp. 213-218. Fair Work Ombudsman 2017, August 11, Pay guide- Hospitality Industry (General) Award 2010 [MA000009]. Available at: https://www.fwc.gov.au/documents/documents/modern_awards/award/ma000009/default.htm Knani, M 2014, Ethics in the hospitality industry: review and research agenda, International Journal of Business and Management, vol. 9, no. 3, pp. 1-8. Lynn, C 2012, Review of hospitality ethics research in 2009 and 2010, Journal of Hotel Business Management, vol. 1, no. 1, Melia, D 2010, Critical success factors and performance management and measurement: a hospitality context, Conference Papers. Available at https://arrow.dit.ie/cgi/viewcontent.cgi?article=1050context=tfschmtcon Ombudsman Western Australia 2017, January, Guidelines: effective handling of complaints made to your organization- an overview. Available at https://www.ombudsman.wa.gov.au/Publications/Documents/guidelines/Effective-handling-of-complaints-made-to-your-organisation.pdf Solomons, R 2015, Code of conduct. Available at: https://www.ihgplc.com/investors/corporate-governance/code-of-conduct

Tuesday, December 3, 2019

Monopoly Of The Postal Service Essays (1321 words) -

Monopoly Of The Postal Service Monopoly of the Postal Service In the United States economy most markets can be classified into four different markets structures. But, each and every market in the United States is completely unique from the others. Generally the best type of market structure for the general public is per-fect competition because it creates the lowest possible price for the public. There are some exceptions were perfect competition isn't the best choice for the public on account of various reasons. The United States Postal Service is one of them and since the Postal Service is a monopoly, it is its own arket. This paper will discuss the budget dilemmas that the postal service has faced for the past twenty years and if it is in the best interest of the economy for the United States Postal Service to continue as a monopoly. The first time there was talk of privatizing the Postal Service was in 1979 when the Postal Service was losing vast amounts of money in the long run. But since the Postal Service is a necessity for America, the government had to subsidize the service in order for it to continue in operation. In 1979 the United States Postal Service had a cash flow of $22.5 Billion and was additionally receiving $176 million from investing(#1, Intro). Even with this added revenue the Postal Service was still greatly under funded on its own (#1, Intro). During this time it was discussed to privatize the postal service and introduce competition because of the extreme losses that the service was experiencing. A positive argument for privatizing the Postal Service was with numerous competitors in the market there would be more efficiency and the public would receive lower prices. But this would also increase the usage of resources, for example airplanes and cars. One of the problems the Post Office had wa s its receipts from consumer purchases that were submitted the next day after the transaction (#1, i). If the receipts were submitted earlier the postal service would receive more money because they could invest that money sooner (#1, i). Another way the Postal Service could increased profits was by competitively selecting banks that would give them higher interest rates and such (#1, ii). Probably the most relevant and final way to improve the budget of the Postal Service is to improve the bookkeeping poli-cies and banking techniques (#1, ii). Not only did the Post Service propose to increase profits but they also proposed to cut costs in a number of ways. There were three methods that were proposed in 1946 for the protection of salaries that no longer exists (#2, Intro). These have to do with the rural mail carriers. Under this antiquated method of delivering mail the Postal Service was los-ing money to any mail that went to rural areas (#2, i) There are 48,000 mail carriers that deliver mail to millions of families that are considered to be living in rural settings; this costs the postal Service 858 million dollars a year (#2, i). This is a fairly easy problem to fix considering how much money is being lost. It was proposed that money loss could be significantly cut down if the Postal Service corrected the following problems. The rural mail carriers were assigned a certain amount of time to deliver to a specific rural area, this method was out of date and because of this the carriers have free time for which they got paid for (#2, ii). The next problem was that other mail routes based pay on how many miles the route covered, so the carriers were getting paid by the mile (#2, iii). With this problem fixed the Postal Service could saved 26.8 million a year (#2, iii). There was also an hourly rate that was in effect which indirectly promoted inefficient se rvice (#2, iii). A stop to this could have saved the Postal Service $255,000 a year (#2, iii). From the num-bers mentioned above, it can be seen why the United States Postal Service was losing so much money. These problems did indeed eventually did get solved over the past fifteen years and now the Postal Service is making record breaking profits. Now in the first

Wednesday, November 27, 2019

A Separate Peace 3 Essay Research Paper free essay sample

A Separate Peace 3 Essay, Research Paper A Separate Peace Covering with enemies has been a job since the beginning of clip. I neer killed anybody, Gene had commented subsequently in his life, And I neer developed an intense degree of hatred for the enemy. Because my war ended before I of all time put on a unvarying, I was on active responsibility all my clip at Devon ; I killed my enemy at that place. In A Separate Peace, by John Knowles, the value of covering with enemies is shown by Gene, who was covering with few human enemies, but his emotions created far greater challengers than any homo could of all time posses. One of the enemies that Gene created for himself was green-eyed monster. Gene was covetous of everything about Finny. The openness which Finny possessed was one of these things which Gene envied. One incident of Finny s openness was when he wore the pink shirt. We will write a custom essay sample on A Separate Peace 3 Essay Research Paper or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page By have oning this he was typifying the first U.S. bombardment in Europe. Gene merely replied to the shirt by naming Finny nuts, but deep down indoors Gene was covetous of Finny s daring. Another incident of Finny s openness, or daring is when he wore the school tie as a belt. Gene was uneasily waiting for Finny to acquire yelled at, but because of his openness he was able to speak his manner out of acquiring into problem. Finny claimed that he wore the tie as a belt because it represented Devon in the War. Again, Gene was covetous of Finny s openness to do up a narrative and acquire off with everything. Another one of Gene s enemies is his choler. Entirely, his choler is mild, but when assorted with his green-eyed monster, turn out to be a deathly combination. Gene was angry at such things as Finny s ability go acquire out of problem, and his ain involuntariness to state no to Finny. The existent war, nevertheless, started when he got the thought that because Finny had low classs, he wanted to take down Gene s classs every bit good, so he could stay better than Gene. Gene believed that Finny was seeking to bust up his surveies with games and traveling to the beach, and their Secret Suicide Society. Another clip Gene s choler shows is when Finny wanted Gene to come ju mp off the tree into the river with him, as they had been making, and he claimed that Leper would be leaping excessively. Gene burst out angrily at the thought because he was analyzing, and he thought Finny was seeking to bust up his classs, so he said no. Finny responded with no discourtesy taken. Gene non being able to state no to Finny changed his head and went to the tree anyhow. Gene was now enraged on the interior because he realized that Finny was non seeking to bust up his surveies, and truly was perfect. Still experiencing angry by Finny s flawlessness, Gene jounced the limb when they were approximately to leap, doing Finny to fall and interrupt his leg. This shows that Gene s choler, assorted with this green-eyed monster, drove him to do physical hurting to person who was beloved to him. Another enemy of Gene s is Finny s modestness. Early in the narrative, Finny demonstrated his modestness by when asked for his tallness he replied Five pess eight and a half inches. Gene replied that he himself was five pess nine inches. Finny pointed out that they were the same tallness and that Gene shouldn t be ashamed to state anyone his existent tallness. This torus Gene up indoors. This is besides and early indicant that Gene feels that Finny feels better than him. Another instance of Finny s modestness is when he breaks the school swim record. Gene wanted to acquire an official clip keeper so Finny could acquire a plaque with his name on it, but Finny merely replied, no, in my heard I know I can crush it. This shows that Finny is modest and secure. Gene is surprised by this because it s farther grounds that Finny is perfect. In A Separate Peace, by John Knowles, the value of covering with enemies is shown by Gene, who was covering with few human enemies, but his emotions created far greater challengers than any human could possess. After covering with these jobs, Gene is ready to confront new jobs and new enemies. Finny took jobs a little at a clip, and that s how Gene has changed, he is taking the same attack. Hate, choler, green-eyed monster, and the enemies in the human bosom are gone from Gene now, Finny took them with him to his grave.

Saturday, November 23, 2019

Follow several easy steps and create an unforgettable term paper!

Follow several easy steps and create an unforgettable term paper! Follow several easy steps and create an unforgettable term paper! Writing a term paper, for some students, is an arduous task. Even though writing a term paper is a big project, there are several steps that will help make the process go smoother such as first choosing a topic.   Inform or persuade? The next step is to decide if you want to inform or persuade your readers. Next, do some research on topics you find interesting. If something interests you in your life, write it down.   Evaluate your options Most importantly, evaluate your options. If your goal is to educate, choose a subject that you have already studied. If your goal is to persuade, choose a subject that you are passionate about. Whatever the focus is of the paper, make sure that you are interested in your topic. Prepare an outline and write your Thesis statement Next, prepare an outline for your term paper. For your term paper to be excellent, your thoughts need to be orderly and organized. If you choose to write an outline, write your topic at the top of the page. List your main ideas. Under each idea, list other smaller ideas that relate to your main idea. This will help you as you work on your paper because you will see connections that will tie in with the paper. Once your outline is in order, write your thesis statement. Your thesis statement is the main point of your paper. Keep in mind; your thesis statement will have two parts. The first part will state the topic and the second part will state the point/reason of the essay. Body of the essay and your Introduction The next part is to write the body of the essay. The body of your essay should explain, argue or describe your topic. Then, once you have developed your thesis and the body of your essay, it is time to write an introduction. The introduction should grab the reader’s attention and describe the main focus of your essay. Your Conclusion and Summarizing your Ideas Writing the conclusion is the next step in this process. The conclusion should bring closure to the paper and sum up your ideas, as well as providing a final look on your topic. Your conclusion should be no more than five sentences. Then, go back and check your work, such as checking the order of your paragraphs, that your paragraphs make sense, review the instructions for your paper and then review what you have written. Read your paper out loud and see if it makes sense. Be sure to check your essay for grammar and spelling mistakes. Take time for at least two rewrites, making sure everything is in order. Term paper writing service like those available here at Master Essay can be quite helpful with this and will work with you to review and rewrite your essay. To conclude, writing an excellent term paper can be done; however, it requires a plan, hard work and a desire to create a great looking paper! Check out services for help with your term paper!

Thursday, November 21, 2019

The End of the World Essay Example | Topics and Well Written Essays - 1250 words

The End of the World - Essay Example He said that even if a small portion of the stuff leaks out, it will start producing more and more anti- matter and quite soon they will take over the earth. My head started throbbing after talking to him. I asked my cousin Laura if she knew about LHC. She said, "The Large Hadron Collider There's an article about it in today's New York Times " When I asked her about the end of the world, she laughed and read the article aloud, ".Next summer, the Large Hadron Collider, Europe's $9 billion investment in particle physics, will take a handful of ions, hurl them through 17 miles of circular tunnel and smash them together so hard they will shatter into the finest atomic shards anyone has ever observed. And if all goes according to plan, the glints and flashes from those shards will at last reveal the mysterious Higgs boson, the one particle that endows all others with the property of mass" (Hirsch, 2009. New York Times) After reading the full text, she said that it was a great achievement for science and there was no need to imagine the end of the world. This made me decide to do a little research on my own about the end of the world. First, I interviewed some people about their opinions on "The End of The World ". Of the seven people I interviewed, three were positive the world as we know it would end in the near future; two did not believe that the world would end, and the other two were not sure. Everyone gave a different reason for their belief. Mrs.J, the librarian said that the global financial meltdown showed the moral bankruptcy of our time. In her opinion, this showed that the end was near. Mrs. R also thought the end was near. "Why do you think Katrina and Ike were sent They are the warnings of the future things to come!" she said. Mr. Pradhan, a research scholar from India said that there have been many predictions in the past and none came true. He told the story of the tribal people who live in the jungles of Orissa in India. There was a scare about the end of the world on February 13, 2001. The tribals sold all the things they possessed, gathered in a place in the jungle a week before the 'doomsday' and ate and drank and danced and had an orgy of fun. When nothing happened on the 13th February, they went back to their homes in their villages, and had a bigger thanksgiving celebration in the temple. Mr. K said that global warming would very likely cause an end of the world as we know it. Ms. A ," not sure", was a bit confused by the scriptures who predict an end of the world and the rationalists who disagree. Both the men who did not believe that there would be an end of the world said the prophecies had never come true So .I decided to read up some predictions. The most famous of all prophecies were those made by Nostradamus. , a Frenchman who published his predictions in 1555. In the book "Centuries" he has predicted many historic events that would happen in the future. His predictions are in the form of 4-line verses called quatrains, which are difficult to interpret. I believe he had predicted the world wars, the nuclear bombs , aand9/11. He has also predicted the end of the world. After twenty years of the moons reign Another monarch will take hold for 7000 years When the sun takes the remaining days Then my prophecy is finally accomplished. According to the interpreter, this means, "Armageddon: The sun will consume the earth around the year 7000" (Haley. P.114) The dictionary meaning for